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Wake up call for business owners — big and small

Very interesting piece by financial columnist James Surowiecki, excerpted from The New Yorker: ILLUSTRATION: CHRISTOPH NIEMANN  (reposted with respect from The New Yorker) “In the nineteen-eighties, a new kind of chain store came to dominate American shopping: the “category killer.” These stores killed off all competition in a category by stocking a near-endless variety of

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