I spent an hour this morning trying to simply post an event to the online calendar at our daily paper here in Columbia. But the website wouldn’t recognize my account name and password. So I contacted their call center help line and they gave me another call center service help line to call which confirmed my account name and password. Yet they were unable to get it to work. Apparently the parent company of the paper recently upgraded their computer system and they are having problems. So they gave me another number directly to the paper to call. I did and I had to leave a message. So I called a sales rep for the paper. He gave me the person in charge of their online stuff. So finally I find out that my login name and password is not used for posting into on the calendar page. That is a completely different name and password. So we set that up and I posted the event info.
We get frustrated when any online system for a business does not work perfectly. But we tolerate it knowing that technology is complicated. We certainly don’t say that the business is a failure because of an online problem.
Technology is not Obamacare. Technology is the tool being used by Obamacare. We put up with technology glitches in the private sector; we should do no less for the public sector.